Frequently Asked Questions

You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.

Usually in about 2-3 weeks. Most refunds are fully refunded within 7 days after we receive and process your return.

Safety Information Please note that the Sensual-U Premium is a therapeutic massager intended for personal use; it is not a medical device. If you have a serious or chronic medical condition, or if you are pregnant, please consult your doctor before using the product. It is not water proof but water resistant, it should not be submerged or taken in the shower. Indications sore muscles.

Customer questions & answers

One is on off, one is vibration pattern and the other is speed control. There is very very little difference in the speeds.

Well, lets just say I haven’t been electrocuted yet… its not plugged in when you use it, so the only volt you would get would be from its battery. 🙂